Before using AI for customer experience, change these things
AI, if well implemented, can transform customer experience at scale like no other tool. To make sure your business benefits, put these things in place first.
Opinions
Ethiopia’s ambitious plans to make up for lost digital time
International investors are eyeing up Ethiopia’s plan to jettison bureaucracy and rapidly digitalize, after its long struggle to stay connected.
Your business probably needs a Chief Artificial Intelligence Officer
From tech start-ups to companies born before digital, all kinds of organizations are appointing a senior executive responsible for artificial intelligence.
Business is like chess, and this champion knows the winning moves
Chess is all the rage, thanks to Netflix drama The Queen’s Gambit. Let top-ranked chess player Hou Yifan’s insights inspire you in business.
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