Before using AI for customer experience, change these things
AI, if well implemented, can transform customer experience at scale like no other tool. To make sure your business benefits, put these things in place first.
How to make your business ready to disrupt with communications tech
Every business wants to spearhead disruptive communications tech, but past examples show many look in the wrong place.
To succeed in tech innovation, take these lessons from the past
What can today’s tech business leaders learn about innovation from the life of the audiocassette? A great deal, as it happens.
Collaborative tools need your control to prevent employee overload
We need deep work to be productive and creative, but digital collaboration tools distract us. Some businesses see it’s time to regain control.
Why hiring ‘digital nomads’ is about to get smoother
Many businesses want to hire globally without the headache of navigating international legal differences. Thankfully, tech innovators have seen a gap and filled it.