Before using AI for customer experience, change these things
AI, if well implemented, can transform customer experience at scale like no other tool. To make sure your business benefits, put these things in place first.
Leadership
How to make your business ready to disrupt with communications tech
Every business wants to spearhead disruptive communications tech, but past examples show many look in the wrong place.
To succeed in tech innovation, take these lessons from the past
What can today’s tech business leaders learn about innovation from the life of the audiocassette? A great deal, as it happens.
Collaborative tools need your control to prevent employee overload
We need deep work to be productive and creative, but digital collaboration tools distract us. Some businesses see it’s time to regain control.
New leadership skills for turbulent times, and how to develop them
What new skills will leaders need to respond to the approaching post-pandemic reality of business? These five deeply human ones, says Minter Dial.