Before using AI for customer experience, change these things
AI, if well implemented, can transform customer experience at scale like no other tool. To make sure your business benefits, put these things in place first.
Digital transformation
AI platform could banish import and export ‘customs crunch’
Complex customs documentation is the bane of businesses that import and export goods, causing costly delays. It could be about to change thanks to an AI-based platform.
Ethiopia’s ambitious plans to make up for lost digital time
International investors are eyeing up Ethiopia’s plan to jettison bureaucracy and rapidly digitalize, after its long struggle to stay connected.
Your business probably needs a Chief Artificial Intelligence Officer
From tech start-ups to companies born before digital, all kinds of organizations are appointing a senior executive responsible for artificial intelligence.
COVID-19 made QR codes huge, but what’s their future?
Obscure pixel patterns once seen as a gimmick are now a daily necessity. Businesses should think about how the QR code will feature in their future.