Frequently Asked Questions: Kaspersky VPN
- Windows®
- macOS®
- Android™
- iOS®
Kaspersky VPN FAQs
Explore the most frequently asked questions about our VPN service.
- How do the different Kaspersky VPN subscriptions work?
- How do I switch a device to the Unlimited version of Kaspersky VPN?
- How do I renew my Kaspersky VPN subscription?
- How do I cancel my VPN subscription?
- How do I disconnect a device from my VPN subscription?
- What happens if I have several subscriptions, and each one is for a different number of devices?
- "Secure connection is temporarily unavailable" error message appears on my device.
- “Kaspersky VPN Secure Connection is already installed” appears on my device.
- Why can't I access a specific website while Kaspersky VPN is enabled?
- There's an error establishing an HTTPS connection with the Kaspersky server.
- Launching Kaspersky VPN disables the Wi-Fi on my HP device. How do I fix this?
Operating systems
Can’t find what you need?
Buy with confidence
If you’re not satisfied with your new VPN, just let us know and you’ll receive a full refund.
System Requirements
For all devices
Internet connection required
Windows®-based desktops and laptops
150 MB free space on the hard drive
Microsoft Windows 11¹ Home / Pro / Enterprise2
Microsoft Windows 10¹ Home / Pro / Enterprise
Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update
Microsoft Windows 7 Starter / Home Basic / Home Premium / Professional / Ultimate — SP1 or higher
Processor: 1 GHz or higher, x86 or x64
Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
Windows-based tablets (system with an Intel® processor)
Microsoft Windows 11¹ Home / Pro / Enterprise²
Microsoft Windows 10¹ Home / Pro / Enterprise2
Microsoft Windows 8 & 8.1 / Pro (64-bit)
Minimum screen resolution: 1024 x 600
Mac® desktops and laptops
macOS® 13 – 152
320 MB free space on the hard drive
Memory (RAM): 1 GB
Android smartphones and tablets
Android™ 10 - 15
150 MB of free space
Minimum screen resolution: 800x480
System with an Intel® Atom x86 processor, ARMv7 platforms or higher
iPhone and iPad
iOS® 18
150MB of free space
If you’ve installed Kaspersky Plus or Premium and Kaspersky VPN on your mobile devices, you can transfer the VPN functionality to your Kaspersky Plus or Premium app. In this case, VPN will only be available through Kaspersky Plus or Premium. However, you can transfer VPN functionality back following our guide.
Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.
1 If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions
2 Product functionality may currently be limited on certain devices and operating systems. Please visit https://support.kaspersky.com/KSDE/Mac2.11/en-US/166932.htm for more details.
English
Indonesian
Lithuanian
Latvian
Estonian
Spanish
Portuguese
Russian
For all devices
Internet connection required – for product activation & updates and for access to some features
My Kaspersky account is required to use the plan
Webcam & Mic Control technology only runs on computers. The feature is available for a range of compatible web-cameras. For the full list of compatible devices, please visit: https://support.kaspersky.com/15783#cameras (for PCs) and https://support.kaspersky.com/15784#cameras (for Mac computers)
Linux® — computers and laptops with support for 64-bit architecture
4 GB of free hard disk space
Uncom 2.3.5 and higher
ALT Linux 10 and higher
RedOS 7 and higher
Ubuntu 24.04 and higher
Processor: Core™ 2 Duo 1.86 GHz or higher
RAM: 2 GB
Windows®-based desktops and laptops
1500 MB free space on the hard drive
Microsoft Windows 11¹ Home / Pro / Enterprise²
Microsoft Windows 10¹ Home / Pro / Enterprise²
Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update²
Microsoft Windows 7 Starter / Home Basic & Premium / Professional / Ultimate – SP1 or higher²
Processor: 1 GHz or higher, x86 or x64
Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
Minimum screen resolution: 1024 x 768
Mac® desktops and laptops
macOS® 13 – 15
4475 MB free space on the hard drive
Memory (RAM): 4 GB
Android smartphones and tablets³⁴
Android™ 10 - 15
270 MB free space
Minimum screen resolution: 800 x 480
iPhone and iPad⁴
iOS® 18
300 MB free space
Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.
¹ If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions.
² Some product features may not work on 64-bit operating systems. Please visit https://support.kaspersky.com/15781 to get more details.
³ The Kaspersky Premium for Android functionality may currently be limited on certain devices. Please visit https://support.kaspersky.com/help/Kaspersky/Android_knownissues/en-US/195522.htm for more details.
⁴ Check availability in your country
Kaspersky plans have limited mobile platform availability in Anguilla, Albania, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Maldives, Montserrat, Myanmar, Palau, Saint Kitts and Nevis, Saint Lucia, St. Vincent & Grenadines, Suriname, Turks and Caicos Islands, Brunei, Equatorial Guinea, Marshall Islands, United States Virgin Islands. Click here for details.
English
Indonesian
Lithuanian
Latvian
Estonian
Spanish
Portuguese
Russian