Kaspersky Maintenance Service Agreement

Kaspersky Maintenance Service Agreement gives you a choice of extended support programs and premium support programs that treat your IT security issues as high priority and help keep your business running smoothly.

With a range of support program options, Kaspersky Lab lets you choose the level of service that’s ideal for your business:

MSA Start
MSA Start
Our entry-level package proves that quality support can still be very affordable – for every business. MSA Start offers you prioritized support for critical incidents – during normal office hours via web, phone or email – from our technical experts.
MSA Plus
MSA Plus
For a more rapid response to severe incidents, choose MSA Plus. You can report incidents via the web, email or a dedicated telephone hotline. Your business is covered for up to 12 incidents per year – with a guaranteed response time of 6 business hours.

Kaspersky Professional Services

When you’re installing or upgrading your Kaspersky Lab security solutions, there’s no need to divert your in-house IT team away from other core activities. Working in accordance with our established best practices and methodologies, our security experts are available to assist with every aspect of deploying, configuring and upgrading Kaspersky Lab products across your IT infrastructure:
Kaspersky Consultancy Service
Kaspersky Consultancy Service
On-site or remote assessment with customized service, which may include best practices, advice, specific education or troubleshooting to ensure maximum value from using Kaspersky Lab products. This service is typically dedicated to assist customers in large projects and with on-going operational support and maintenance of the implemented solution.
Kaspersky Configuration Service
Kaspersky Configuration Service
On-site or remote assessment with configuration of Kaspersky Lab products based on customer requirement, security policies and environment analysis to archive the most effective Kaspersky Lab products configuration and policy settings. This service is also applicable for individual components of Kaspersky Lab products.
Kaspersky Health Check Service
Kaspersky Health Check Service
On-site or remote assessment of your current implementation and configuration of Kaspersky Lab security and systems management products (the service includes a detailed report and recommendations on how to improve your security and / or systems management efficiency, using the latest Kaspersky Lab security and systems management products).
Kaspersky New StartUp Service
Kaspersky New StartUp Service
On-site – or remote – design, deployment and configuration of your chosen Kaspersky Lab security and / or systems management products.
Kaspersky Upgrade Service
Kaspersky Upgrade Service
On-site – or remote – upgrade of your existing Kaspersky Lab security and / or systems management products.