Antivirus Protection & Internet Security Software
For orders placed via our trusted e-commerce partner - Digital River - if you have any questions about placing or downloading an order at Kaspersky's online store, please see below:
Please note that banks can take up to 7 days to complete your payment by bank transfer. Two days after your payment has been received by Digital River, your order will be processed and you will receive your activation code and a link to download your purchased product.
For answers to other frequently asked questions, please go to the Digital River questions page. If your question is not answered on the Digital River questions page, please click here to contact the customer service team at Digital River.
If you have any questions about an order that you have placed via our trusted e-commerce partner - Element 5 - please see below:
For answers to frequently asked questions about ordering, payment or delivery - please visit the Element 5 questions page.
If your question is not answered on the Element 5 questions page, please email the customer service team at Element 5 - by using one of the following email addresses:
Or you can contact customer service at Element 5, by using one of the following phone or fax numbers:
Please note: when you call one of these service lines, you will be automatically redirected to the appropriate language support team.
If you have any questions about any of our products, please visit the Kaspersky Lab Technical Support Site - which includes a knowledge base for all Kaspersky products and also has a link to enable you to submit a request to one of Kaspersky's technical support specialists.
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