The Kaspersky Lab money-back guarantee is valid for:
- Kaspersky Internet Security and Kaspersky Anti-Virus
- up to 14 days after purchase from the Kaspersky eStore
To request a refund, please visit the Customer Care Center.
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Customer Care Center
For orders placed after February 5, 2009 or before March 11, 2008
Kaspersky Lab eStore is supported by our trusted e-commerce partner - Element 5. You can log into your account to get your order details, or you can contact Element 5 Customer Service:
European Customer Service:
Phone: +49 221 31088-30
Fax: +49 221 31088-29
| Language | E-mail Address |
| English | support-eng@element5.com |
| French | support-fre@element5.com |
| German | support-ger@element5.com |
| Italian | support-ita@element5.com |
| Portuguese | support-por@element5.com |
| Spanish | support-spa@element5.com |
US and North American Customer Service:
Phone: +1 952 646-5022 or +1 800 406 4966
Fax: +1 952 646-4552
Please note: customers will automatically be redirected to the appropriate
language support when calling one of the service lines.
For orders placed between March 11, 2008 & February 5, 2009
Kaspersky Lab eStore is supported by our trusted e-commerce partner - Arvato Systems. You can log into your account to get your information, or you can contact Arvato Systems Customer Service via the following channels:
By Phone:
+49 5241 80 91289
Monday-Friday, 9am-6pm (Central European Time)
