What it Gives to Your Business
When a security issue affects your IT infrastructure, you need it resolved without delay and without having to redirect your own IT team away from other important tasks. You need access to the security experts who know the quickest, safest and most effective way to resolve your issue – and that’s precisely what Kaspersky MSA Enterprise gives you.
Incident Response SLA
If you experience a security problem with any Kaspersky Lab product, you can register a request 24x7x365 – which is immediately escalated in priority - to help ensure your issue is rapidly resolved. As an MSA customer you will benefit from 30 minutes response time, separate incident workflow and faster resolution.
Tailor-Made Patches
With today’s complex IT infrastructure, every business IT environment is unique – and that can lead to unique problems. As an MSA Enterprise client, you’ll benefit from Tailor-Made Patches – developed by our experts – to remedy specific problems that affect the operation of Kaspersky Lab products in your specific IT environment.
High Priority Response to Virus Incidents
If a new, previously unidentified malware threat is discovered in your IT environment, Kaspersky Lab experts will act on it as a priority. They’ll analyze the sample and rapidly take appropriate action.
Monitoring and Reporting
As well as acting as a single point of contact for any issues, your Kaspersky Lab TAM will monitor the quality of the service that we deliver to your business and regularly provide you with detailed reports.
Single Point of Contact
When you choose MSA Enterprise, a dedicated Technical Account Manager (TAM) is appointed to work closely with your business. The TAM will gain an understanding of your business and your IT infrastructure – so, if you do suffer a security issue, you won’t have to waste time talking through details about your IT environment.
Access to World-leading Expertise
Working through their dedicated Kaspersky Lab Technical Account Manager, MSA Enterprise clients can access a wide range of our security and engineering personnel, including specialists in: Product support, Anti-malware research, Content filtering research, Product development, and Update release.
