{"id":8840,"date":"2015-05-28T12:24:42","date_gmt":"2015-05-28T16:24:42","guid":{"rendered":"https:\/\/www.kaspersky.com\/blog\/?p=8840"},"modified":"2020-02-26T11:01:52","modified_gmt":"2020-02-26T16:01:52","slug":"rentacar-abroad-survival-guide","status":"publish","type":"post","link":"https:\/\/www.kaspersky.com\/blog\/rentacar-abroad-survival-guide\/8840\/","title":{"rendered":"Renting a car abroad: survival guide"},"content":{"rendered":"<p>People are fond of completely different vacation styles: while some prefer to strategically limit the movements to the walkway from a beach to a hotel bar, others would be happy to ride thousands of miles in a week\u2019s time.<\/p>\n<p>Experienced travelers agree that renting a car is one of the best ways to get a true hands-on experience in a different\u00a0country. However, there are some pitfalls. Since the holiday season is upon us, we prepared a list of simple tips to help you minimize risks when renting a car abroad.<\/p>\n<h3>Choosing a rental service<\/h3>\n<p>Choosing a rental company can be as easy as it can be challenging. Renowned travel websites and aggregators offer the best tools to compare prices and, at the same time, see rental company\u2019s average score based on customer feedback.<\/p>\n<p>However, it\u2019s not enough to put trust solely in a high score and a renowned brand name. The majority of large rental companies operate based on the franchisee system. If you once were completely happy with the quality of service at the Best Cars Ever office in Germany, don\u2019t expect the same level of quality at a Sicilian branch of the same company. You\u2019re better off relying on feedback of the company\u2019s service in the\u00a0region you are traveling to.<\/p>\n<h3>The art of pricing<\/h3>\n<p>In their effort to have the most appealing price tags, cunning rental companies employ a lot of tricks, which at times can\u00a0result in a much higher price than previously announced.<\/p>\n<p>One of the most widely used approaches is playing with the gas. As a rule, in Western countries you rent a car with a full tank and have to return it with a full tank as well. If you don\u2019t\u00a0have a chance to drive to a gas station on the way back (which is quite often the case when you rent a car in the center of a large city), then you have to pay for that. Of course, this includes a huge surcharge only limited by the owner\u2019s good will.<\/p>\n<div class=\"pullquote\">In their effort to have the most appealing price tags, cunning rental companies employ a lot of tricks, which at times would result in a much higher price than previously announced<\/div>\n<p>In Eastern countries, though, the opposite approach is applied: you get a car with a very modest amount of gas in the tank, enough for a short ride to the nearest gas station, and you have to return the car with a tank as empty as before. Quite understandably, it is hard to forethought your last refueling precisely, so you\u2019d most probably give away several liters of gas to the rental service. It\u2019s a small yet unpleasant situation.<\/p>\n<p>Some rental services have surcharges for mileage above the set limit, for returning a car at a different rental site, or for cross-border traveling (even in European Union, where there are no borders de-facto). All of these details have to be considered when calculating the total cost. It may well be that after all corrections are applied, even the most \u2018affordable\u2019 option would not be desirable.<\/p>\n<p>In the U.S., some car rentals do not include insurance (not to mention the taxes, which are always applied only after the subtotal is calculated). And it\u2019s a big deal: in some cases, insurance payments \u00a0surmount the rental costs themselves.<\/p>\n<h3>Unsure about insurance<\/h3>\n<p>By the way, let\u2019s talk about insurance. Choosing a right insurance plan is paramount. In the majority of cases, only basic liability insurance and straight deductible insurance of, for example, $1,000, are included into your plan.<\/p>\n<p>So, if due to damage the repair costs totaled $2,000, you\u2019d pay half of it and no more for sure. The last part is important, because you won\u2019t be able to influence the estimation of inflicted damage costs as you would\u00a0back home. The basic insurance does not cover the damage inflicted onto windshields, tires, roof and bottom, and has many exceptions which are, as usual, put in fine print at the bottom of the rental agreement.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">\"Five lessons I\u2019ve learned from having my credit card hacked\" <a href=\"https:\/\/t.co\/TQHBbK0Oqw\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/t.co\/TQHBbK0Oqw<\/a><\/p>\n<p>\u2014 Eugene Kaspersky (@e_kaspersky) <a href=\"https:\/\/twitter.com\/e_kaspersky\/status\/532820878699278336?ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener nofollow\">November 13, 2014<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>The rental company would most likely\u00a0suggest charging you on top for an option to exclude the refundable excess from your insurance plan. Don\u2019t be lured into accepting this offer. Firstly, the surcharge would be quite high, at times surmounting the total cost of the rental. Secondly, this \u2018complete\u2019 insurance plan might not cover some types of damage like the damage of tires, windshields, etc.<\/p>\n<p>Usually, there are specialized insurance companies who would offer a more beneficial option for refundable excess. They can be found anywhere on Google \u2013 just search for\u00a0\u201cCar Hire Excess Insurance\u201d. In this case, you\u2019d pay way less and get much\u00a0better coverage at the same time. This might even include an exotic option of Road Rage coverage, so if an enraged person involved in an auto incident with your car attacks you, you\u2019ll be compensated for that.<\/p>\n<h3>Cards and bucks<\/h3>\n<p>There is only one advantage in getting full insurance coverage with a rental company. When your rental offer is processed, the supplier might place a hold for a specific amount on\u00a0your credit card (refundable excess and the rental costs). Moreover, some rental offices tend to hold\u00a0a much larger sum, just in case.<\/p>\n<div class=\"pullquote\">When collecting your car, make sure to have an extra card with a substantial sum of money on it<\/div>\n<p>If the car is returned in an appropriate condition, the held\u00a0sum is returned to your account. However, this process might take dozens of days, so you\u2019d better use a credit card with an extended grace period.<\/p>\n<p>Here are some useful tips about the cards: When collecting your car, make sure to have an extra card with a substantial sum of money on it (considering the cost of refundable excess and so on). Banks may\u00a0decline overseas transactions for the sake of \u2018better security\u2019, even if you have already paid for a hundred of other things while traveling.<\/p>\n<p>A\u00a0call to the bank is not always a good solution. I have personally experienced such a situation at the Barcelona airport: the transaction on the credit card issued by one of the top Russian banks would not be authorized successfully. Having lived through an hour of hectic calls to Moscow, I had to give up and ask to rent a car using my fellow traveler\u2019s credentials.<\/p>\n<h3>\u2018Hide and seek\u2019 for scratches<\/h3>\n<p>When collecting a rented car, examine it very thoroughly and find all damage marks, even minute ones. Make sure they are all indicated on the rental documents. The more scratches are documented, the better: it will be\u00a0instrumental to use it for the sake of full amnesty for little chips and scratches you might get on the road yourself.<\/p>\n<p>It would not be out of place, especially in Eastern countries, to take photos of your rented car from all sides and examine the tires. If a tire blows up after a long ride, it could be quite an unpleasant surprise.<\/p>\n<p>It can be very challenging to drive out of an airport, especially if it is a huge international hub. So if a GPS kit is not included into your rental plan, make sure you have addressed this issue on your own. A smartphone with a car mount kit is enough, and any free app with offline maps is capable of routing you through.<\/p>\n<p><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2015\/05\/06040743\/rentacar-2.jpg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-8841\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2015\/05\/06040743\/rentacar-2.jpg\" alt=\"Renting a car abroad: survival guide\" width=\"1280\" height=\"854\"><\/a><\/p>\n<h3>A costly carelessness<\/h3>\n<p>Before renting a car, you should read all traffic regulations in any country you travel to. Of course, many road signs and basic rules are universal, (this is not the case for U.S. travelers in Europe though). However, you might find yourself in a situation when a small sign with a miniscule message in local language meant \u2018limited traffic zone\u2019 with severe consequences for non-residents.<\/p>\n<p>Also, here\u2019s a piece of advice based on my personal experience: even if you\u2019re a\u00a0very cautious and skillful driver, make sure to have studied the principles of road accident registration before you\u00a0travel. Otherwise, you might find yourself in a situation where you have to study this topic in fast-track mode with a person who neither speaks your language nor is sympathetic to you. And, in accordance to <a href=\"http:\/\/en.wikipedia.org\/wiki\/Murphy's_law\" target=\"_blank\" rel=\"noopener nofollow\">Murphy\u2019s law<\/a>, such a situation would always happen in a dead zone with no Internet to help.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">A little bit of healthy paranoia has its merits, even on holidays. <a href=\"https:\/\/t.co\/GCplkZYMmu\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/t.co\/GCplkZYMmu<\/a>  <a href=\"https:\/\/twitter.com\/hashtag\/security?src=hash&amp;ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener nofollow\">#security<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/privacy?src=hash&amp;ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener nofollow\">#privacy<\/a> <a href=\"http:\/\/t.co\/s6nRJlwlNk\" target=\"_blank\" rel=\"noopener nofollow\">pic.twitter.com\/s6nRJlwlNk<\/a><\/p>\n<p>\u2014 Kaspersky (@kaspersky) <a href=\"https:\/\/twitter.com\/kaspersky\/status\/545248993450946560?ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener nofollow\">December 17, 2014<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>There is one more big-R Rule, which I would refer to as \u201d the #1 Rule\u201d: never leave your personal valuables in a car in a plain sight. Once my friends traveled to the Canarias and were careless enough to leave a wallet with the last day shopping money and two iPhones in a car. Of course, their stuff was gone in a snap.<\/p>\n<p>They were 100 meters away for the mere minutes it took them to take a couple of photos and, as well, took the thieves to get away with their belongings. And here is <a href=\"https:\/\/www.kaspersky.com\/blog\/never-lose-control\/\" target=\"_blank\" rel=\"noopener nofollow\">another sad story which happened to me<\/a> in not-so-dangerous California.<\/p>\n<h3>Paper is power<\/h3>\n<p>And the final advice to you: don\u2019t get rid of the papers after you have finished your trip. Rental documents justifying \u2018No complaints\u2019 from the rental company might be useful in an event of having to dispute an unexpected charge of 700 euros for some \u2018unexpectedly found chips and scratches\u2019. The parking receipt, for instance, would help you to avoid double payment for a municipal fine issued by mistake.<\/p>\n<blockquote class=\"twitter-pullquote\"><p>Renting a car abroad: survival #guide<\/p><a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fkas.pr%2Fq5oT&amp;text=Renting+a+car+abroad%3A+survival+%23guide\" class=\"btn btn-twhite\" data-lang=\"en\" data-count=\"0\" target=\"_blank\" rel=\"noopener nofollow\">Tweet<\/a><\/blockquote>\n<p>Don\u2019t be intimidated to dispute additional post-factum surcharges or fines which you consider wrong. There is a small detail: many rentals are franchisees of major rental chains. The rentals themselves would directly benefit from fining you, as it is an additional stream of revenue for them, which is totally worth deploying some booby traps for customers.<\/p>\n<p>In case of a dispute, you would be talking to a representative of the \u2018big\u2019 rental company. Those folks are struggling to maintain the brand reputation and seek positive customer feedback, so they would be more willing to negotiate.<\/p>\n<h3>The safe booking<\/h3>\n<p>Of course, the rental procedures should be completed in advance: renting a car on the spot will result in far less affordable prices. Also, as we are well into the 21st century, all booking processes are best to be handled online.<\/p>\n<p>When renting a car, you will have to supply a credit card number, your driver license credentials and your passport data, along with a lot of personal information. Be careful when doing that: watch out for <a href=\"https:\/\/www.kaspersky.com\/blog\/how-to-avoid-phishing\/\" target=\"_blank\" rel=\"noopener nofollow\">phishing sites<\/a> which mimic the websites of major rental chains.<\/p>\n<p>If something feels wrong, don\u2019t risk it, just find a trusted website. In order to fully secure your online payment, try <a href=\"https:\/\/www.kaspersky.com\/blog\/online-shopping-tip-of-the-week\/\" target=\"_blank\" rel=\"noopener nofollow\">Safe Money<\/a> option in <a href=\"https:\/\/www.kaspersky.com\/advert\/multi-device-security?redef=1&amp;THRU&amp;reseller=gl_KDpost_pro_ona_smm__onl_b2c_kasperskydaily_lnk____kismd___\" target=\"_blank\" rel=\"noopener nofollow\">Kaspersky Internet Security<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since the holiday season is upon us, we prepared a list of simple tips to help you minimize risks when renting a car abroad.<\/p>\n","protected":false},"author":521,"featured_media":8842,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[651,180,858,1120,179,1121,97,131],"class_list":{"0":"post-8840","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tips","8":"tag-cars","9":"tag-kaspersky-internet-security","10":"tag-online-payments","11":"tag-rental","12":"tag-safe-money","13":"tag-secure-payments","14":"tag-security-2","15":"tag-tips"},"hreflang":[{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/rentacar-abroad-survival-guide\/8840\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/rentacar-abroad-survival-guide\/5374\/"},{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/rentacar-abroad-survival-guide\/5800\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/rentacar-abroad-survival-guide\/6185\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/rentacar-abroad-survival-guide\/6121\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/rentacar-abroad-survival-guide\/7955\/"},{"hreflang":"fr","url":"https:\/\/www.kaspersky.fr\/blog\/rentacar-abroad-survival-guide\/4557\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/rentacar-abroad-survival-guide\/5338\/"},{"hreflang":"ja","url":"https:\/\/blog.kaspersky.co.jp\/rentacar-abroad-survival-guide\/7769\/"},{"hreflang":"ru-kz","url":"https:\/\/blog.kaspersky.kz\/rentacar-abroad-survival-guide\/7955\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/rentacar-abroad-survival-guide\/8840\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/rentacar-abroad-survival-guide\/8840\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/www.kaspersky.com\/blog\/tag\/tips\/","name":"tips"},"_links":{"self":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/8840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/users\/521"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/comments?post=8840"}],"version-history":[{"count":3,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/8840\/revisions"}],"predecessor-version":[{"id":33524,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/8840\/revisions\/33524"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/media\/8842"}],"wp:attachment":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/media?parent=8840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/categories?post=8840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/tags?post=8840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}