{"id":11122,"date":"2016-01-22T09:00:24","date_gmt":"2016-01-22T14:00:24","guid":{"rendered":"https:\/\/www.kaspersky.com\/blog\/?p=11122"},"modified":"2018-12-20T11:41:48","modified_gmt":"2018-12-20T16:41:48","slug":"update-problems-solved","status":"publish","type":"post","link":"https:\/\/www.kaspersky.com\/blog\/update-problems-solved\/11122\/","title":{"rendered":"Tip of the week: how to solve database update issues"},"content":{"rendered":"<p>Installing a security solution is important, however you just cannot assume that you are done there. Keeping your antivirus databases up-to-date is just as important as the initial install. Kaspersky Lab products update automatically, but sometimes certain issues can happen. Let\u2019s see how you can solve them.<\/p>\n<p><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB.jpg\" rel=\"attachment wp-att-11128\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11128\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB.jpg\" alt=\"Tip of the week: how to solve database update issues\" width=\"1280\" height=\"1280\" srcset=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB.jpg 1280w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-300x300.jpg 300w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-1024x1024.jpg 1024w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-150x150.jpg 150w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-768x768.jpg 768w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-200x200.jpg 200w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-500x500.jpg 500w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-1000x1000.jpg 1000w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-1200x1200.jpg 1200w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-210x210.jpg 210w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-330x330.jpg 330w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-465x465.jpg 465w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-600x600.jpg 600w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-175x175.jpg 175w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-900x900.jpg 900w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-270x270.jpg 270w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-207x207.jpg 207w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-75x75.jpg 75w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023152\/kaspersky-errors-FB-230x230.jpg 230w\" sizes=\"(min-width: 1024px) 670px, 100vw\"><\/a><\/p>\n<p>If your security solution window turns red and and shows the \u2018Database extremely out of date\u2019 warning,<\/p>\n<p><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN.png\" rel=\"attachment wp-att-11126\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11126\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN.png\" alt=\"Tip of the week: how to solve database update issues\" width=\"772\" height=\"575\" srcset=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN.png 772w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-300x223.png 300w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-768x572.png 768w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-200x149.png 200w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-282x210.png 282w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-443x330.png 443w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-624x465.png 624w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023155\/1_EN-235x175.png 235w\" sizes=\"(min-width: 1024px) 670px, 100vw\"><\/a><\/p>\n<p>or you have a \u2018license issue\u2019, try updating your software manually. To do that, click on the program icon in the lower right corner of the display and choose <em>\u2018Update.\u2019<\/em><\/p>\n<p>If that does not work and the program window doesn\u2019t change its color to secure green, you should do the following:<\/p>\n<p>1. Check the system date: your PC might be living in the future. This can confuse your security solution, which downloads new databases, compares them with the system data and considers databases being out of date. As soon as you set the proper date, the problem would be solved.<\/p>\n<p>2. Set up proper <a href=\"https:\/\/encyclopedia.kaspersky.com\/glossary\/malware\/?utm_source=kdaily&amp;utm_medium=blog&amp;utm_campaign=termin-explanation\" target=\"_blank\" rel=\"noopener\">proxy server<\/a> settings. To do that, open the product\u2019s settings window and click on the Additional-&gt;Network Settings-&gt;Proxy Server Settings.<\/p>\n<p><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN.png\" rel=\"attachment wp-att-11125\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11125\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN.png\" alt=\"Tip of the week: how to solve database update issues\" width=\"772\" height=\"575\" srcset=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN.png 772w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-300x223.png 300w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-768x572.png 768w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-200x149.png 200w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-282x210.png 282w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-443x330.png 443w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-624x465.png 624w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023156\/3_EN-235x175.png 235w\" sizes=\"(min-width: 1024px) 670px, 100vw\"><\/a><\/p>\n<p>3. Set your browser proxy settings to default values. Here you can find how to do it for <a href=\"https:\/\/support.microsoft.com\/en-us\/kb\/2289942\" target=\"_blank\" rel=\"noopener nofollow\">Internet Explorer<\/a>, <a href=\"https:\/\/support.google.com\/chrome\/answer\/96815?hl=en\" target=\"_blank\" rel=\"noopener nofollow\">Google Chrome<\/a> and <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/advanced-panel-settings-in-firefox\" target=\"_blank\" rel=\"noopener nofollow\">Firefox<\/a>.<\/p>\n<p>4. Follow the links in <a href=\"http:\/\/support.kaspersky.com\/viruses\/general\/452\" target=\"_blank\" rel=\"noopener\">this article<\/a> to check if there are any Kaspersky Lab update servers available. If you cannot access any of these links, your PC may be infected with a virus, which blocks access to Kaspersky Lab resources. In this case you should download <a href=\"http:\/\/support.kaspersky.com\/viruses\/kvrt2015#kb\" target=\"_blank\" rel=\"noopener\">Kaspersky Virus Removal Tool<\/a> and <a href=\"http:\/\/support.kaspersky.com\/8528\" target=\"_blank\" rel=\"noopener\">run a system scan<\/a>.<\/p>\n<p>5. If you use a laptop, check the energy-saving settings of your security solution. For that open the Settings-&gt;Performance window. If the energy saving setting (\u2018Disable scheduled tasks while running on battery power\u2019) is checked, then your antivirus will not update antivirus databases until your device is plugged in.<\/p>\n<p><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN.png\" rel=\"attachment wp-att-11124\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11124\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN.png\" alt=\"Tip of the week: how to solve database update issues\" width=\"772\" height=\"575\" srcset=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN.png 772w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-300x223.png 300w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-768x572.png 768w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-200x149.png 200w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-282x210.png 282w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-443x330.png 443w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-624x465.png 624w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023158\/4_EN-235x175.png 235w\" sizes=\"(min-width: 1024px) 670px, 100vw\"><\/a><\/p>\n<p>6. Open the Update Settings and check, which access rights are used to run the program. For that open Settings-&gt;Additional-&gt;Update setting-&gt;User account Settings. While here, you should choose the administrator account.<\/p>\n<p><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN.png\" rel=\"attachment wp-att-11123\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11123\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN.png\" alt=\"Tip of the week: how to solve database update issues\" width=\"772\" height=\"575\" srcset=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN.png 772w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-300x223.png 300w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-768x572.png 768w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-200x149.png 200w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-282x210.png 282w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-443x330.png 443w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-624x465.png 624w, https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/92\/2016\/01\/06023200\/5_EN-235x175.png 235w\" sizes=\"(min-width: 1024px) 670px, 100vw\"><\/a><\/p>\n<p>If you are facing an issue that these tips do not address, please visit our <a href=\"http:\/\/support.kaspersky.com\/#s_tab2\" target=\"_blank\" rel=\"noopener\">Knowledge base<\/a> or send an email to our technical support service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to resolve database update issues with your Kaspersky security solution.<\/p>\n","protected":false},"author":668,"featured_media":11127,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,9],"tags":[1251,329,180,909,97,131,121],"class_list":["post-11122","post","type-post","status-publish","format-standard","has-post-thumbnail","category-products","category-tips","tag-antivirus","tag-kaspersky-anti-virus","tag-kaspersky-internet-security","tag-kaspersky-total-security","tag-security-2","tag-tips","tag-updates"],"hreflang":[{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/update-problems-solved\/11122\/"},{"hreflang":"en-ae","url":"https:\/\/me-en.kaspersky.com\/blog\/update-problems-solved\/5293\/"},{"hreflang":"ar","url":"https:\/\/me.kaspersky.com\/blog\/update-problems-solved\/3676\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/update-problems-solved\/6580\/"},{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/update-problems-solved\/6672\/"},{"hreflang":"es-mx","url":"https:\/\/latam.kaspersky.com\/blog\/update-problems-solved\/6555\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/update-problems-solved\/7556\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/update-problems-solved\/7311\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/update-problems-solved\/10595\/"},{"hreflang":"tr","url":"https:\/\/www.kaspersky.com.tr\/blog\/update-problems-solved\/4403\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/update-problems-solved\/6048\/"},{"hreflang":"de","url":"https:\/\/www.kaspersky.de\/blog\/update-problems-solved\/6789\/"},{"hreflang":"ja","url":"https:\/\/blog.kaspersky.co.jp\/update-problems-solved\/10156\/"},{"hreflang":"ru-kz","url":"https:\/\/blog.kaspersky.kz\/update-problems-solved\/10595\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/update-problems-solved\/11122\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/update-problems-solved\/11122\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/www.kaspersky.com\/blog\/tag\/tips\/","name":"tips"},"_links":{"self":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/11122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/users\/668"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/comments?post=11122"}],"version-history":[{"count":2,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/11122\/revisions"}],"predecessor-version":[{"id":25091,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/11122\/revisions\/25091"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/media\/11127"}],"wp:attachment":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/media?parent=11122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/categories?post=11122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/tags?post=11122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}