{"id":39784,"date":"2021-05-07T09:35:29","date_gmt":"2021-05-07T13:35:29","guid":{"rendered":"https:\/\/www.kaspersky.com\/blog\/?post_type=emagazine&#038;p=39784"},"modified":"2022-07-28T07:45:57","modified_gmt":"2022-07-28T11:45:57","slug":"business-leadership-skills-pandemic","status":"publish","type":"emagazine","link":"https:\/\/www.kaspersky.com\/blog\/secure-futures-magazine\/business-leadership-skills-pandemic\/39784\/","title":{"rendered":"New leadership skills for turbulent times, and how to develop them"},"content":{"rendered":"<p>In my consultancy work with blue-chip companies worldwide, I\u2019ve seen how the pandemic has affected business. It\u2019s a challenging landscape testing the mettle of every leadership team.<\/p>\n<p>The global economic impact will persist for a long time. Entrepreneurs and business leaders will need new habits for a new reality. While advances in tech have facilitated remote work, tomorrow\u2019s core skills will be deeply human.<\/p>\n<p>My recent book <a href=\"https:\/\/www.minterdial.com\/books\/you-lead\/\" target=\"_blank\" rel=\"noopener nofollow\">You lead: How being yourself makes you a better leader<\/a> outlines the \u2018CHECK framework\u2019 I use in transforming executive teams. It brings to the fore skills and attitudes that help leaders navigate the ongoing challenges.<\/p>\n<p>CHECK stands for Curiosity, Humility, Empathy, Courage and Karma. The words are familiar, but each comes with a twist. You need to accentuate these qualities and attitudes, and use them in your daily routine.<\/p>\n\t\t\t<div class=\"c-promo-product\">\n\t\t\t\t\t\t<article class=\"c-card c-card--link c-card--medium@sm c-card--aside-hor@lg\">\n\t\t\t\t<div class=\"c-card__body  \">\n\t\t\t\t\t<header class=\"c-card__header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-card__headline\">Know what security your business needs<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"c-card__title \"><span>Kaspersky Security for Business<\/span><\/h3>\n\t\t\t\t\t\t\t\t\t\t\t<\/header>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-card__desc \">\n\t\t\t\t\t\t\t<p>A guide to Kaspersky security solutions, products and services for your business.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"c-card__aside\">\n\t\t\t\t\t<a href=\"https:\/\/www.kaspersky.com\/small-business-security\/resources\/products\/kaspersky-security-for-business-portfolio\" class=\"c-button c-card__link\" target=\"_blank\" rel=\"noopener nofollow\">See guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t<\/div>\n\t\n<h2><strong>Pre-work: Developing self-awareness<\/strong><\/h2>\n<p>Before building new skills and developing the mindset to get through turbulent times, most accomplished leaders need to do some pre-work. To successfully gain new soft skills, you first need to dial into your needs, desires and imperfections, developing greater self-awareness.<\/p>\n<p>How much are you aware of your energies and emotions? Do you know what topics trigger you? For example, I know I don\u2019t take criticism well, so I\u2019ve worked to steady myself when someone is critical of my work. I\u2019ve created an internal mantra that criticism is a gift.<\/p>\n<p>What are your deep internal motivators? What activities give you intrinsic fulfillment. I know I\u2019m excited to connect ideas and make valuable introductions between people. By being more self-aware, you\u2019ll know better how to tune your leadership skills and model the behavior that will raise your team\u2019s level.<\/p>\n<h2><strong>Get curious<\/strong><\/h2>\n<p>In this ever-changing world, with its disruptive technologies and alternative business models, you need to be constantly curious and in <a href=\"https:\/\/www.kaspersky.com\/blog\/secure-futures-magazine\/online-learning\/35650\/\" target=\"_blank\" rel=\"noopener nofollow\">learning mode<\/a>. This means understanding your range of competencies and, more importantly, your knowledge gaps. Curiosity helps you understand what you need to learn. It\u2019s too easy to focus on what you <em>want <\/em>to learn rather than what you <em>need<\/em> to learn.<\/p>\n<p>To know what you need to learn, you also need a wide view of what\u2019s going on, not just in your industry but in other sectors. Shake up your sources and inject novelty into what you read. Then you\u2019ll have a better chance of finding new ideas and concepts, and connecting the dots.<\/p>\n<h3>Tools for the curious mind<\/h3>\n<p>For a diverse pool of sources organized by theme, I use Flipboard \u2013 for example, I have a board on <a href=\"https:\/\/flipboard.com\/@mdial\/sleep-5bpa8g56z\" target=\"_blank\" rel=\"noopener nofollow\">Sleep<\/a> \u2013 curated Twitter lists and a <a href=\"https:\/\/feedly.com\/\" target=\"_blank\" rel=\"noopener nofollow\">Feedly<\/a> premium account sorted by interests, languages and profiles.<\/p>\n<h2><strong>Listen and learn with humility<\/strong><\/h2>\n<p>Having humility, or being humble, means having a reduced view of your importance. By being humble, you admit others are better than you or know more than you in an area or topic. As <a href=\"https:\/\/www.inc.com\/justin-bariso\/microsofts-ceo-just-gave-some-brilliant-career-advice-here-it-is-in-one-sentence.html\" target=\"_blank\" rel=\"noopener nofollow\">Microsoft CEO Satya Nadella said, we need to move from being know-it-all to learn-it-all leaders<\/a>. Rather than operate with bravado and bluster, it\u2019s more effective to admit your weaknesses and ask for help.<\/p>\n<p>I am only as strong as my network. Building a network is a lifelong project, and relationships must be mutually beneficial. Think: How can I be of service to my contacts?<\/p>\n<blockquote><p>As a leader in your organization, set the tone. Having humility means being able and willing to listen deeply to others\u2019 stories, especially when they come from a different background. It means not pulling rank but seeking to earn respect. <\/p>\n<\/blockquote>\n<p>It involves sharing credit, recognizing others\u2019 contributions and wanting to learn from others. And it works. One 2015 study found <a href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/0149206315604187\" target=\"_blank\" rel=\"noopener nofollow\">humble leadership means higher employee engagement, lower staff turnover and better organizational performance than hierarchical, top-down leadership<\/a>.<\/p>\n<h3>Tools for building humility<\/h3>\n<p>To be humble is to recognize our place in the universe. Philanthropist and author Rick Warren wrote, \u201cHumility is not thinking less of yourself, it\u2019s thinking of yourself less.\u201d I think mindfulness can develop humility, as it helps you understand and remember what matters most. My favorite mindfulness app is <a href=\"https:\/\/the10minutemind.com\/\" target=\"_blank\" rel=\"noopener nofollow\">Monique Rhodes\u2019 10 Minute Mind<\/a>, but <a href=\"https:\/\/headspace.com\/\" target=\"_blank\" rel=\"noopener nofollow\">Headspace<\/a>, <a href=\"https:\/\/calm.com\/\" target=\"_blank\" rel=\"noopener nofollow\">Calm<\/a> and <a href=\"https:\/\/www.petitbambou.com\/en\/\" target=\"_blank\" rel=\"noopener nofollow\">Petit Bambou<\/a> are also popular and come in multiple foreign languages.<\/p>\n<h2><strong>The empathy superpower<\/strong><\/h2>\n<p>Empathy is a superpower because it helps improve working conditions and results in many ways. I\u2019ve seen an uptick in the appetite to develop empathy in business, yet, <a href=\"https:\/\/hbr.org\/2015\/09\/empathy-is-still-lacking-in-the-leaders-who-need-it-most\" target=\"_blank\" rel=\"noopener nofollow\">studies show an ongoing empathy deficit in the corporate world<\/a>. Our perception that we\u2019re already empathic enough might be part of the problem \u2013 in a survey I commissioned, 73 percent said they had above average or well-above-average empathy. It\u2019s common to rate your own empathy higher than others rate you, so it\u2019s worth being honest with yourself in order to have the best chance at developing greater empathy.<\/p>\n<blockquote><p>Building empathy starts with self-empathy. In challenging times, we\u2019re often blown off course by events and have no guiding rod to get us through the storm. We may, thus, be more indecisive and choose too many activities that wear us down. Taking care of yourself lets you better help others.<\/p>\n<\/blockquote>\n<p>By checking in with your emotions and sensations, you can relate with colleagues and others around you. Having empathy means having a stillness in yourself, being present and listening intently to others. It\u2019s a muscle that takes exercise to develop.<\/p>\n<h3>Tools for developing empathy<\/h3>\n<p>One way to flex your empathy muscle is to meet someone new and get to know them. Practice asking open questions and actively listening without judgment. Even when locked down, there are ways to meet new people according to your interests and needs. I\u2019m a fan of <a href=\"https:\/\/lunchclub.com\/?invite_code=minter\" target=\"_blank\" rel=\"noopener nofollow\">Lunchclub.ai.<\/a> Others include <a href=\"https:\/\/chitterchat.com\/\" target=\"_blank\" rel=\"noopener nofollow\">ChitterChat<\/a> and to meet experts and academics, <a href=\"https:\/\/smarttribe.io\/\" target=\"_blank\" rel=\"noopener nofollow\">SmartTribe<\/a>.<\/p>\n<h2><strong>Plucking up the courage<\/strong><\/h2>\n<p>A crucial aspect of handling turbulence is <strong>courage<\/strong>: standing up for what you believe, even when it means standing out. It also includes being strategic in how you manage your resources, including your time and your team\u2019s time, and being willing to ask for help when you need it.<\/p>\n<p>Too many leaders and entrepreneurs feel they have to pretend to know all the answers. Seek counsel and support. If your intentions are genuine, others will be happy to support you.<\/p>\n<h3>Tools for courage<\/h3>\n<p>First, seek to bolster your network. I use LinkedIn carefully and pay attention to with whom I connect. Beyond developing a strong network of trusted individuals, LinkedIn is a great source of inspiration and has communities for every interest.<\/p>\n<p>Secondly, your personal contacts list is vital. Use the notes section for each contact you create: How you met, what struck you about them and common interests. I also add metadata, such as tags. I now have 50 tags I use systematically to call up people with whom I share a mutual interest or with a specific expertise or skill set. If you\u2019ve meticulously added tags, you can easily search for people with any qualities or expertise you need.<\/p>\n<h2><strong>Karma is intentional<\/strong><\/h2>\n<p>The last quality in the CHECK framework is probably the least obvious. K is for karma. Karma is less about fate and \u2018what goes around, comes around,\u2019 and more about having the right intentions, acting on them in the spirit of doing good and expecting nothing in return.<\/p>\n<p>Go out of your way to thank people. <a href=\"https:\/\/psycnet.apa.org\/record\/2018-43398-001\" target=\"_blank\" rel=\"noopener nofollow\">Being generous and thoughtful to those around you \u2013 family, colleagues or strangers \u2013 has proven benefits<\/a>. There\u2019s also a link between karma and humility. A 2014 <a href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1948550614534700\" target=\"_blank\" rel=\"noopener nofollow\">study published in the journal Social Psychological and Personality Science found \u201chumility and gratitude are mutually reinforcing.\u201d<\/a><\/p>\n<h3>Tools for developing karma<\/h3>\n<p>Spontaneously send a text message to a colleague, business associate or supplier you appreciate and thank them for what they mean to you. Call or send a message to someone you\u2019ve not contacted for a while for whom you\u2019ve been grateful. To help, <a href=\"https:\/\/brettbejcek.com\/out-of-the-blue\/\" target=\"_blank\" rel=\"noopener nofollow\">Out of the Blue<\/a> proposes \u201crandom\u201d friends to call from your contact list.<\/p>\n<p>My karmic regimen includes giving away valuable content every day through blogs, stimulating interviews on my podcasts or vetted links in social posts.<\/p>\n<p>With more turbulent times ahead, we must keep our batteries charged. I intentionally add three or four activities to my day that give me energy \u2013 for example, meditation, listening to music and going for a walk.<\/p>\n<p>Find your regimen and take care of yourself, and you\u2019ll show up stronger and better with those around you. Leaning in to the CHECK framework \u2013 Curiosity, Humility, Empathy, Courage and Karma \u2013 will help you face the challenges ahead.<\/p>\n<p><em>The views in this article are the author\u2019s.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What new skills will leaders need to respond to the approaching post-pandemic reality of business? These five deeply human ones, says Minter Dial.<\/p>\n","protected":false},"author":2653,"featured_media":39785,"template":"","coauthors":[4108],"class_list":{"0":"post-39784","1":"emagazine","2":"type-emagazine","3":"status-publish","4":"has-post-thumbnail","6":"emagazine-category-leadership","7":"emagazine-tag-careers","8":"emagazine-tag-new-normal","9":"emagazine-tag-skills"},"hreflang":[{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/secure-futures-magazine\/business-leadership-skills-pandemic\/39784\/"}],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/emagazine\/39784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/emagazine"}],"about":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/types\/emagazine"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/users\/2653"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/media\/39785"}],"wp:attachment":[{"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/media?parent=39784"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.kaspersky.com\/blog\/wp-json\/wp\/v2\/coauthors?post=39784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}