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Home / Business products /  Workstation protection /  Kaspersky Anti-Virus 6.0 for Windows Workstations MP3 (version 6.0.3.837) /  Troubleshooting

 
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Kaspersky Anti-Virus 6.0 for Windows Workstations MP3 (version 6.0.3.837)

 
Some games cannot be played after installation of Kaspersky Lab products version 6.0. How can I resolve the problem?
 ID Article: 1059    Other languages:  Deutsch  日本語  Polski  Русский      Views for 7 days 26    Last modified on 2009 Jun 02 21:43 Printable version

Concerning to:
  • Kaspersky Anti-Virus 6.0 (all builds)
  • Kaspersky Internet Security 6.0 (all builds)
  • Kaspersky Anti-Virus 6.0 for Windows Workstations (all builds)
  • After installation of Kaspersky Anti-Virus version 6.0 the following problems may arise with some applications: 

    • The application is started and the error Application error. Application will be terminated is generated 
    • The application is not started

    You can see the example of such error in the figure below:

    The issue occurs when the following games are played: 

    • F.E.A.R. 
    • Tom Clancy's Ghost Recon - Advanced Warfighter 
    • Dungeon Siege II Broken World 
    • Lego Starwars
    • Logitech Process Monitor (working monitor of web-cameras Logitech)

    To resolve the issue, do the following: 

    • Click Start 
    • Select Control Panel 
    • In the Control Panel window click Add or Remove Programs

    • In the Add or Remove Programs window click Show updates box 
    • Make sure the update patch of Microsoft KB917422 is listed

    • Minimize all windows 
    • Go to Microsoft page in the link: http://support.microsoft.com/kb/924867 
    • To resolve the problem of incorrect work of Microsoft security update, download and run the appropriate file

    If the given solution did not help you or Microsoft KB917422 patch is missing from the list of installed programs, send a request to Kaspersky Lab Technical Support with a detailed description of the problem via the HelpDesk Form.


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