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Home / Business products /  Workstation protection /  Kaspersky Anti-Virus 6.0 for Windows Workstations MP2 (version 6.0.2.678, 6.0.2.690 /  Troubleshooting

 
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Kaspersky Anti-Virus 6.0 for Windows Workstations MP2 (version 6.0.2.678, 6.0.2.690

 
Local network does not function after I have installed Kaspersky Anti-Virus for protection of personal desktops and workstations version 6.0 under Windows XP Service Pack 2. Why?
 ID Article: 106    Other languages:  Deutsch  日本語  Polski  Русский      Views for 7 days 43    Last modified on 2009 Jun 03 12:31 Printable version

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Concerning to:
  • Kaspersky Internet Security 6.0 (all builds)
  • Kaspersky Anti-Virus 6.0 for Windows Workstations (all builds)
  • If your computer connects to Internet via local network and the connection disappears after you install Kaspersky Anti-Virus version 6.0, do the following to rectify the problem:

    1. make sure another Firewall is not installed in the system. Make sure the embedded Windows Firewall is disabled:

    • go to Start > Control Panel > Security Center 

    • in the open window go to Windows Firewall 

    • make sure Windows Firewall is disabled

     

    2. Disable the Anti-Hacker component 

    • open Kaspersky Anti-Virus version 6.0 main application window 
    • select the Anti-Hacker component 
    • click the Anti-Hacker link in the panel 
    • choose Stop in the context menu

    3. If efficiency of the Intranet has restored enable Anti-Hacker and check the component settings:

    • right-click the Kaspersky Anti-Virus icon 
    • in the context menu select Settings 

    • choose the Anti-Hacker component 

    • in the Enable Firewall section click the Settings button 
    • go to the Zones tab

    4. Make sure the Anti-Hacker settings correspond to the Intranet settings. For it: 

    • go to Start > Run

    • enter CMD in the Open field and click OK 

    • in the open window enter the command IPCONFIG and press Enter 
    • make sure the first two figures in the IP Address line are the same as the first two figures in the Network IP Address setting of the Anti-Hacker component. 
    • make sure the subnet mask is the same as the subnet mask in the Anti-Hacker component

    InformationThe dialog windows of Kaspersky Internet Security 6.0 and Kaspersky Anti-Virus 6.0 for Windows Workstations are the same but with the corresponding product names.


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