Kaspersky Anti-Virus 5.0 for Windows Workstations MP5 (builds 5.0.676 - 5.0.712)

In Kaspersky Anti-Virus 5.0 Personal, Kaspersky Anti-Virus 5.0 Personal PRO or Kaspersky Anti-Virus 5.0 for Windows Workstations when the antivirus pack is started you can see an informational message on the Protection tab, that one of the real-time protections was not launched by this or that reason.

Usually to solve the problem, update the antivirus database and reboot your PC. If you have such situation Kaspersky Lab experts recommend update antivirus database of Kaspersky Anti-Virus 5.0 installed from a local folder.

Update Kaspersky Antivirus 5.0 Personal from a local folder
How to update Kaspersky Anti-Virus 5.0 Personal Pro from a local folder?

After successful update of your antivirus database, reboot your computer. Then the information that this or that real-time protection component has not been launched disappears. If after all these actions the error has not been eliminated, Kaspersky Lab Tech Support should get from you all tracing files of the real-time protection components that do not function of your Kaspersky Anti-Virus 5.0 and the GetSysInfo utility report. Detailed information how to get tracing files is available in the link:

How to get dumps of Dr. Watson program?
How to create a report file using GetSystemInfo utility?
How to get trace files of Kaspersky Anti-Virus 5.0 Personal/Personal PRO/for Windows workstations?

Attach all received tracing files with the description of the problem to HelpDesk form.

Note: after you have filled in the HelpDesk form, you can choose one of three variants how to attach a file to the form:

• Upload of your files directly from this web-form: you can attach the necessary files to the message using this web-form.
• Send e-mail message with attached files: you can attach the necessary files by sending them to the address in e-mail form.
• Upload your files on Kaspersky Lab's FTP server manually: you can attach the necessary files to your message by uploading them on the Kaspersky Lab's FTP server in the folder with the name of your request number.

Note: Kaspersky Lab Tech Supports provides support for users of Kaspersky Anti-Virus license copies only, so please make sure the HelpDesk form is filled in correctly. The following articles will help you collect all the necessary information:

How can I know registration information and order number in Kaspersky Anti-Virus 5.0 Personal?

How can I know registration information and order number in Kaspersky Anti-Virus 5.0 Personal PRO?

How to know the full version number of Kaspersky Anti-Virus 5.0 Personal

How to know the full version number of Kaspersky Anti-Virus 5.0 Personal PRO

How can I know the Kaspersky Anti-Virus 5.0 Personal databases release date?

How can I know the Kaspersky Anti-Virus 5.0 Personal PRO databases release date?