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Viruses and solutions |
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In this section you will find recommendations how to fight malicious programs which cannot be disinfected by Kaspersky Lab’s products. In order to disinfect/remove malicious programs you may have to modify the system registry or use an additional utility. If you failed to find the necessary information or you find these recommendations too complicated or inadequate, please send a request to the Technical Support service via the HelpDesk form.
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How to fight the network worms EMail-Worm.Bagle.ca - EMail-Worm.Bagle.dw
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ID Article: 122
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Other languages:
    
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 2008 Nov 25 12:51 |
 Printable version |
E-Mail worms of the Bagle type of the "da" and above versions can unload Kaspersky Anti-Virus 5.0 from the memory if your PC is infected with this worm. To get rid of the worm, do the following:
Reboot your PC in Safe Mode
go to Start > Run
enter regedit in the empty field
press the OK button
delete in the system registry in the branches links of the following files wiwshost.exe, winshost.exe and firewall_anti.exe (the registry may contain one link of the file only)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
in the system catalogue Windows (windows\system for Windows 9X or windows\system32 for Windows NT/2000/XP) delete the files wiwshost.exe, winshost.exe and firewall_anti.exe (the folder may contain one file only)
reboot your PC
uninstall previously installed Kaspersky Anti-Virus 5.0
reinstall Kaspersky Anti-Virus 5.0
update antivirus database
make full scan of your computer
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