Viruses and solutions

In this section you will find recommendations how to fight malicious programs which cannot be disinfected by Kaspersky Lab’s products. In order to disinfect/remove malicious programs you may have to modify the system registry or use an additional utility. If you failed to find the necessary information or you find these recommendations too complicated or inadequate, please send a request to the Technical Support service via the HelpDesk form.

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Viruses and solutions
ID	Article:
627	False messages from Messenger service	16
1520	Kaspersky Internet Security 7.0 warns me that my computer has been attacked by the Helkern virus. What do I do about these Helkern attacks?	53
1312	Kaspersky Internet Security 6.0, Kaspersky Anti-Virus 6.0 for Windows Workstations warns me that my computer has been attacked by the Helkern virus. What do I do about these Helkern attacks?	21
567	My Anti-virus Personal/Personal PRO/Kaspersky AntiHacker warns me that my computer has been attacked by the Helkern virus. What do I do about these Helkern attacks?	44
1239	Antivirus scanner/monitor will not delete viruses trojan, backdoor, i-worm, spyware, riskware. The report file contains the information that the access to file is denied/ disinfection is impossible. How to fight such viruses?	120
1238	Kaspersky Antivirus detects infected files in RESTORE folder but cannot delete them. How can I fight the viruses?	363
2097	How to delete infected files from Temporary Internet Files folder in Internet Explorer 8.0?	68
1770	How to delete infected files from Temporary Internet Files folder in Internet Explorer 7.0?	48
846	How to delete infected files from Temporary Internet Files folder in Internet Explorer 6.0?	124
1318	Sometimes when third-party applications run on my PC a warning message Riskware: Invader from the Proactive Defense component pops up. What should I do?	18
2134	Kaspersky Internet Security 2010 warns me that my computer has been attacked by the Helkern (aka Slammer) virus. How do I fight these attacks?	24
2712	Possible problems during installation of a Kaspersky Lab product due to pre-existing virus infection	382

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