Common information

The section contains common descriptive information concerning malicious programs and some peculiarities how to fight these programs using Kaspersky Lab’s products. If you failed to find the necessary information or you find these recommendations too complicated or inadequate, please send a request to the Technical Support service via the HelpDesk form.

What should I do if Kaspersky Anti-Virus won’t delete a virus?
ID Article: 1786	Other languages:	187	2008 Oct 03 15:49	Printable version

	Useful links:
	How to clean the Temp Directory How to delete infected files from Temporary Internet Files folder in Internet Explorer 6.0? Kaspersky Antivirus detects infected files in RESTORE folder but cannot delete them. How can I fight the viruses?

When working in the Internet you may experience strange network/ disk activity similar to malware or virus activity, which results in OS and applications failures. Most probably your computer is infected. However Kaspersky Anti-Virus with the latest anti-virus updates does not detect any suspicious for infection/ infected file.

In this case you are recommended to use the following additional means to detect, disinfect and delete viruses and any traces of their activity from your PC:

Rescue disk in Kaspersky Lab’s products of the following versions:

Unix-based Rescue Disk.
Connect the hard drive of the infected computer to another computer as a slave one, scan the disk for malicious objects using another computer.
Scan computer in safe mode, disinfect\ delete infected objects
Scan computer using free online utilities of Kaspersky Lab

Kaspersky Lab’s experts recommend you visiting the official company’s forum and/ or Virusinfo forum. You might find answers to your question in the branch Virus-related issues or create a new topic and give detailed description of the situation, symptoms of infection, computer behavior, etc.