Kaspersky Anti-Virus 6.0 SOS

	Useful links
	How to backup Windows XP and Windows 2003 system registry Full recovery of Windows XP\Windows 2003 system registry from backup How to export and restore registry keys into/from a file in Windows XP/2003

Once Kaspersky Anti-Virus 5.0/ 6.0 has been uninstalled the following problems may occur in the work of Windows XP:

• When you try to view any one of the following dialog boxes, the dialog box may appear to be empty or partly empty: 
• Search Companion
• User Accounts 
• Windows Update 
• Help and Support 
• System Restore
• When you try to start Microsoft Windows Media Player, you may receive an "An internal application error has occurred" (or a similar) error message. 
• Internet Explorer may not be able to print. When you click File, and then click Print, the Print dialog box does not appear. The print preview is blank.

This issue may occur if the product was uninstalled incorrectly and as a result the libraries responsible for work of definite components were reregistered incorrectly either, or the original libraries are damaged or are missing.

To resolve this issue, use the following methods: 

• Click Start, and then click Run 
• In the Open box type regsvr32 jscript.dll and then click OK 

• Click OK 

• Click Start and then click Run 
• In the Open box type regsvr32 vbscript.dll and then click OK 

• Click OK

If either of the files do not register as expected, or if you receive an error message, the system file may be missing or damaged. To extract the missing file in Microsoft Windows XP, follow these steps: 

• Click Start, and then click Run 
• In the Open box type msconfig and then click OK 

• Click Expand File 
• In the File to restore box, type the name of the file that you want to restore 
• In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or click Browse From to locate the Windows XP .cab file 
• The Windows XP .cab files are stored in the I386 folder on the Windows XP CD. 
• In the Save file in box, type the path where you want to extract the new file, or click Browse To to locate the folder that you want.
• Click Expand 
• In the System Configuration Utility dialog box, click OK. If you are prompted to restart the computer, click Restart.