Kaspersky Anti-Virus 5.0 SOS

If by some reasons the installation of the follwoing products: 

• Kaspersky Antivirus for 5.0 for Windows Workstations version 5.0.228 and below
• Kaspersky Antivirus 5.0 for Windows File Servers 
• Kaspersky Administration Console 
• Kaspersky Administration Server 
• Kaspersky Network Agent

is done incorrectly send tracing file of the process to Kaspersky Lab Technical Support.

Create this file the following way: Start the executable file with /verbose"C:\IS.log" parameter (there is no space after verbose).

As a result a tracing file with the name IS.log will be created in disc C:\ root catalogue. Attach this file to the HelpDesk form with the description of the installation problem.

The general format of the tracing file installation process should be the following:

[setup.exe] /verbose"C:\IS.log"

where [setup.exe] is the name of the corresponding executable installation file of Kaspersky Lab program product.

The reg-file is_on.reg can be used to enable tracing of the local or remote installation of the Administration Agent.

How to enable remote installation tracing of Kaspersky Anti-Virus for Windows Workstations 5.0.527 and above?

In Kaspersky Anti-Virus for Windows Workstations 5.0.676 and Kaspersky Anti-Virus 5.0 SOS logs are created automatically during local installation or during remote installation/uninstallation via Kaspersky Administration Kit 5.0.

The Logs are located to the folder %temp% (usually C:\Windows\Temp or C:\Documents and Settings\<profile_name>\LocalSettings\Temp) under the following names: 

• kav-install-yyyy-mm-dd-hh-mm-ss.log 
• kav-uninstall-yyyy-mm-dd-hh-mm-ss.log

The log is not created:

- if the deinstallation process is run from the menu

- if the installation process is run via the msi-file