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Home / Business products /  Administration Kit /  Kaspersky Administration Kit 6.0 MP1/MP2 /  Troubleshooting

 
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Kaspersky Administration Kit 6.0 MP1/MP2

 
Why do I fail to connect to the Administration Server via the Console?
 ID Article: 352    Other languages:  Deutsch  日本語  Polski  Русский      Views for 7 days 42    Last modified on 2008 Jun 03 14:17 Printable version

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Concerning to
  • Kaspersky Administration Kit 5.0 MP3 (builds 5.0.1104 - 5.0.1152)
  • Kaspersky Administration Kit 6.0 MP1

The process of connecting to the necessary Administration Server via the Administration Console comprises three stages:

  • specifying the Server address and the connection parameters 

 

  • authenticating the Server; 

 

  • verifying the user account.

An error can occur on any stage and it should be looked for on the same stage where it occurred. Transmission to the next stage means the previous stage was successful

 

1. Specifying the Server address and connection parameters.

On this stage the client is connected to the Server.

If the Logon window keeps displaying on the screen the reasons might be the following:

    • computer on which the Administration Server is installed is switched off (or the Administration Server Service has not started); 

 

    • the Server address is entered as NetBIOS-name, but DNS in the network is set incorrectly. 

 

    • the Server should be connected via standard port and without secure connection, but the 14000 port is closed on the Server. 

 

    • the Server should be connected via standard port and secure connection (the Use SSL-connection checkbox is checked) but the 13000 port is closed on the Server; 

 

    • the Server should be connected via the port different from the default. In this case in the Server address field enter the parameters in the <server name>:<port> format. 

 

    • the Server should be connected from the remote Console, and in the Server address field enter the localhost value. Enter the Server address or the computer name in Microsoft network (NetBIOS-name); 

 

    • the Server should be connected using the proxy-server, and the identifying parameters on the proxy are not defined. Click the Options button and define the necessary parameters

 

2. Authenticating the Server.

If on the previous stage you selected to connect to the Server using secure connection (SSL-connection) then on this stage the Console authenticates the Server.

If it the first connection to the Server, choose the I want to connect to the server and download the certificate from it variant.

If it's not the first time you connect to the Server and get the same window, then copy on the disc the Server certificate (it has the .cer extension and is located on the Administration Server in the installation directory of Kaspersky Administration Kit - Program Files\Kaspersky Lab\Kaspersky Administration Kit\Cert), click the Browse button and specify the path to it on the disc.

 

3. Verifying the user account.

If the Server has been successfully authenticated, user account is checked (the account under which you logged on) to get access to the Administration Server database.

If you account has no access to the database the dialog window is displayed to enter the parameters of another account.

Access rights to the Administration Server database have:

    • administrators of the domain where the Server is installed; 

 

    • local administrators of the computer on which the Server is installed; 

 

    • users of the domain where the Server is installed, assigned to the local group of KLAdmins and/or KLOperators

 

    • users of another domain, assigned to the domain group of KLAdmins and/or KLOperators

 

    • users assigned to the local group KLAdmins and/ or KlOperators, if the Administrators Server is installed in the peer-to-peer network.

 

    • Users whose accounts are listed on the Security tab of the Server properties and have the permission for Reading

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