Kaspersky Lab. Antivirus Software. Computer Virus Protection, Spam Filter, and Computer Security.
España
 Virus Scanner | Versiones de prueba | Mapa del sitio

HomeAyudaKaspersky Anti-Virus 5.0 for Win workstationsTroubleshooting
  Hot FAQ's



Kaspersky Anti-Virus Personal 5.0.388: Corrected errors and enhancements



Kaspersky Anti-Virus Personal PRO 5.0.388: Corrected errors and enhancements



Kaspersky Anti-Hacker 1.8.180: Corrected errors and enhancements



Kaspersky Anti-Virus for Win Workstations 5.0.225. Corrected errors and enhancements



License key installation: how to install a license key file?



klwk.com utility for virus fighting



Error codes of Kaspersky Anti-Virus 5.0 update component



Remote installation failed on the host: Setup process error: 1607 (Unable to install InstallShield Scripting Runtime)



How to create a report file using GetSysteminfo utitlity
 

Troubleshooting

Kaspersky Anti-Virus Personal 5.0.388: Corrected errors and enhancements



Kaspersky Anti-Virus Personal PRO 5.0.388: Corrected errors and enhancements



Kaspersky Anti-Hacker 1.8.180: Corrected errors and enhancements



Kaspersky Anti-Virus for Win Workstations 5.0.225. Corrected errors and enhancements

Kaspersky Anti-Virus 5.0 for Win workstations

Purchase/Trial versions
Setting "On Demand Scanner"
Installation/Uninstallation
Setting Mail Protection parameters
Fighting viruses
Setting Macro Protection
Technical articles
Working with "User tasks"
Key file questions
Setting Updater
Setting "Real Time Protection"
Troubleshooting

 
  

Remote installation failed on the host: Setup process error: 1607 (Unable to install InstallShield Scripting Runtime)

   If during the installation process of Kaspersky Antivirus 5.0 for Win Workstations, Kaspersky Antivirus 5.0 for Win file servers, Kaspersky Administration Kit 5.0 or Kaspersky MSDE there is an installation error: Remote installation failed on the host: Setup process error: 1607 (Unable to install InstallShield Scripting Runtime to solve the problem you should do the following for it:

  • Download IsScript.zip patch archive: http://support.installshield.com/kb/files/Q108158/IsScript7.zip
  • Unpack the downloaded archive
  • Start isscript.msi on the computer where you have the problem
  • Restart installation of Kaspersky Lab program product which caused the problem

    If after isscript.msi patch installation the error has not disappeared then it might be caused by some reasons connected with this machine only:

  • if the installation is done from SUBST disc
  • IDriver.exe file is registered not correctly
  • you do not have enough rights to record into \Installer file
  • installation was performed under user's account without local administrator rights
  • msiexec.exe has already been started

    In this case to solve the problem you should do the following:

  • Enter the system under the account with local administrator rights and repeat the installation
  • Reinstall InstallScript by launching ISScript file e.g. from Kaspersky Antivirus 5.0 for Win workstations distribution kit
  • Do not use SUBST discs to install the product
  • Register IDriver.exe and msiexec.exe:

    [PROGRAMFILES]\Common Files\InstallShield\Driver\7\Intel 32\IDriver.exe /REGSERVER
    [WINDOWSFOLDER]\System32\msiexec.exe /REGSERVER

    Detailed description of the problem solution is available on the InstallShield site: http://support.installshield.com/kb/view.asp?articleid=Q107070
    • Comentarios del articulo
    ¿Le ha ayudado esta descripción?*: 
    Si
    No

    Por favor, seleccione una opción basada en su primera elección: 

    Estoy muy satisfecho
    Es útil, pero necesito más información
    Es útil, pero difícil de entender
    La información es incorrecta
    Si no ha sido capaz de utilizar nuestra página web de Soporte
    para este problema, ¿Qué acciones ha tomado?    : 
    Presentar una consulta al Soporte Técnico de Kaspersky Lab
    Contactar por teléfono con el Soporte Técnico de Kaspersky Lab
    Buscar soluciones en Foro de Kaspersky Lab
    Contactar con el departamento de ventas de Kaspersky Lab
    Resolver por mi mismo el problema
    Otros
    Sugiera cómo mejorar este articulo.
    Si tiene alguna pregunta, rellene el formulario HelpDesk form
    y nos pondremos en contacto contigo.    : 

    The World Leader in Information Security Software, Providing Cutting Antivirus Computer Protection Against All Major Cyber Threats, Viruses, Hackers and Spam. The Kaspersky Lab Global Network Consists of 8 Regional Offices and Technology Channel Partners In Over 50 Countries Worldwide. Kaspersky Lab, Protecting PCs, PDAs, and Networks since 1997, Based In Moscow Russia.
    Copyright © 1997 - 2010 Kaspersky Lab ZAO.
    Todos los derechos reservados.
    Mapa del sitio | Privacidad | Póngase en contacto con nosotros | Enviar un archivo sospechoso