Kaspersky Maintenance Service Agreement gives you a choice of extended support programs and premium support programs that treat your IT security issues as high priority and help keep your business running smoothly.
With a range of support program options, Kaspersky Lab lets you choose the level of service that’s ideal for your business:
If you want to learn more about premium support options for Enterprises, you can visit our MSA page for Enterprise Customers.
When you’re installing or upgrading your Kaspersky Lab security solutions, there’s no need to divert your in-house IT team away from other core activities. Working in accordance with our established best practices and methodologies, our security experts are available to assist with every aspect of deploying, configuring and upgrading Kaspersky Lab products across your IT infrastructure:
On-site – or remote – design, deployment and configuration of your chosen Kaspersky Lab security and / or systems management products.
On-site – or remote – upgrade of your existing Kaspersky Lab security and / or systems management products.
On-site or remote assessment of your current implementation and configuration of Kaspersky Lab security and systems management products (the service includes a detailed report and recommendations on how to improve your security and / or systems management efficiency, using the latest Kaspersky Lab security and systems management products).
On-site or remote assessment with customized service, which may include best practices, advice, specific education or troubleshooting to ensure maximum value from using Kaspersky Lab products. This service is typically dedicated to assist customers in large projects and with on-going operational support and maintenance of the implemented solution.
On-site or remote assessment with configuration of Kaspersky Lab products based on customer requirement, security policies and environment analysis to archive the most effective Kaspersky Lab products configuration and policy settings. This service is also applicable for individual components of Kaspersky Lab products.