KASPERSKY EXTENDED TECHNICAL
SUPPORT PROGRAM

MSA ENTERPRISE & MSA BUSINESS LEVELS

  • Reduce financial & operational damage of downtime
  • Maintain your brand image & customer service levels
  • Minimize time spent resolving security incidents
  • Gain access to world-leading security experts
  • Benefit from cutting-edge Intelligence Services*

*One month of botnet tracking alerts is included in Kaspersky Maintenance Service Agreement Enterprise (MSA Enterprise) and Kaspersky Maintenance Service Agreement Business (MSA Business). Malware analysis for one incident is included in MSA Enterprise. One Threat Intelligence Report is included in MSA Enterprise. Intelligence Services can also be purchased in addition.

Why maintenance agreements matter

Because your IT systems underpin all of your business’s mission-critical processes, IT downtime simply isn’t an option. If customers can’t access your online resource – or employees can’t perform everyday work tasks – your business reputation, your productivity and your profitability can all suffer.

When a security incident leads to IT downtime, the results can be far-ranging and long-lasting:

  • Failure of sales to customers – reducing your revenues
  • Legal penalties – for failing to meet service level agreements
  • Damage to supplier relationships – leading to supply chain problems
  • Disruption of internal business processes – reducing your productivity
  • Additional bank charges – if essential transactions are delayed
  • Bad publicity – that can take years to recover from
  • Damage to your brand and business reputation
  • Direct costs of rectifying IT issues

Kaspersky Maintenance Service Agreement (MSA) gives you a choice of premium, extended support service levels that treat your security issues as high priority and help keep your business running smoothly.

You can also select from a choice of Kaspersky Intelligence Services – that keep you updated on the general threat landscape and new or emerging threats, and provide analysis & reporting on specific malware incidents that have affected your business.

In addition, you can buy a range of add-on Professional Services that help you to deploy, configure and upgrade your Kaspersky Lab security products.

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