Customer Care Center

Digital River

For orders placed via our trusted e-commerce partner - Digital River - if you have any questions about placing or downloading an order at Kaspersky's online store, please see below:

Element 5

If you have any questions about an order that you have placed via our trusted e-commerce partner - Element 5 - please see below:

  • For information about your online order

    You can:

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  • For other questions related to your online purchase

    For answers to frequently asked questions about ordering, payment or delivery - please visit the Element 5 questions page. If your question is not answered on the Element 5 questions page, please email the customer service team at Element 5 - by using one of the following email addresses:

    Language Email Address
    English support-eng@element5.com
    French support-fre@element5.com
    German support-ger@element5.com
    Italian support-ita@element5.com
    Portuguese support-por@element5.com
    Spanish support-spa@element5.com

    Or you can contact customer service at Element 5, by using one of the following phone or fax numbers:

    • European Customer Service:
    • Phone: +49 221 31088-30
    • Fax: +49 221 31088-29
    • USA and North American Customer Service:
    • Phone: +1 952 646-5022 or +1 800 406 4966
    • Fax: +1 952 646-4552

    Please note: when you call one of these service lines, you will be automatically redirected to the appropriate language support team.

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Kaspersky Lab Technical Support Questions

  • Questions about Kaspersky products

    If you have any questions about any of our products, please visit the Kaspersky Lab Technical Support Site - which includes a knowledge base for all Kaspersky products and also has a link to enable you to submit a request to one of Kaspersky's technical support specialists.

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