Kaspersky Premium Service

Installation support for your Kaspersky software

(*Note that the software is not included)

You may not wish to install our home-user products onto your PC yourself.
Or perhaps you have already tried, but have encountered a specific issue.

If so, then you can now use the Kaspersky Premium Service for the following products:

  • Kaspersky PURE 3.0 Total Security
  • Kaspersky Anti-Virus 2013
  • Kaspersky Internet Security 2013

A member of staff from Kaspersky Lab will use remote access via a secure Internet connection to install the latest version of the software you have purchased onto your computer.

Please note that the software is not included and by using this service, you are agreeing to the General Terms and Conditions of the Kaspersky Premium Service.


  • Clean installation including all updates
    If you use our installation service, you can rest assured that your computer will be protected by a working version of your Kaspersky product.

  • Uninstalling old security software
    No matter whether you are using a previous version or software from another supplier, we will remove it so that there are no compatibility issues.

  • Troubleshooting
    We will troubleshoot any problems that may occur during installation.

  • Remote access
    You do not need to worry about allowing technicians into your home; the Kaspersky Premium Service is remote-operated via a secure Internet connection.


The Kaspersky installation service offers a clean installation of the most up-to-date version of the Kaspersky software, including the latest updates — it's a simple service provided by experts:

  • Checking system requirements
  • Deleting previous versions
  • Installing the latest version of the Kaspersky program
  • Troubleshooting installation problems if necessary
  • Activating the Kaspersky software
  • Registering a Kaspersky account
  • Installing the first update
  • Testing the Kaspersky software to ensure that it is working correctly
  • Available Monday to Friday from 9 am to 5 pm


All you need to use the Kaspersky Premium Service is a stable broadband connection, e.g. via DSL. The average installation time on a computer is around 30 minutes, depending on its condition.

In order to activate the full version, you must have already purchased the product that you wish to have installed (with a licence for a sufficient number of computers). The price of the Kaspersky Premium Service does not include the cost of the software licence!

The installation service is only available for the latest, officially released versions of the following programs:

  • Kaspersky PURE 3.0 Total Security
  • Kaspersky Anti-Virus 2013
  • Kaspersky Internet Security 2013
The Kaspersky Premium Service must be used within 90 days of purchase.

© 1997 – 2015 Kaspersky Lab

All Rights Reserved. Industry-leading Antivirus Software