Customer Care Center

For orders placed on or after June 18, 2009

The Kaspersky Lab eStore is supported by our trusted e-commerce partner - Digital River. You can look up your order to get your order details, or you can visit our Frequently Asked Questions for immediate answers or to contact Digital River Customer Service.

For orders placed before March 11, 2008 or between February 5, 2009 & June 17, 2009

Kaspersky Lab eStore is supported by our trusted e-commerce partner - Element 5. You can log into your account to get your order details, or you can contact Element 5 Customer Service:

European Customer Service:

Phone: +49 221 31088-30
Fax: +49 221 31088-29

Language E-mail Address
English support-eng@element5.com
French support-fre@element5.com
German support-ger@element5.com
Italian support-ita@element5.com
Portuguese support-por@element5.com
Spanish support-spa@element5.com

US and North American Customer Service:

support@us.element5.com

Phone: +1 952 646-5022 or +1 800 406 4966
Fax: +1 952 646-4552
Please note: customers will automatically be redirected to the appropriate
language support when calling one of the service lines.

For orders placed between March 11, 2008 & February 5, 2009

Kaspersky Lab eStore is supported by our trusted e-commerce partner - Arvato Systems. You can log into your account to get your information, or you can contact Arvato Systems Customer Service via the following channels:

By Phone:

+49 5241 80 91289
Monday-Friday, 9am-6pm (Central European Time)

By E-mail:

kaspersky-global@arvato-systems.de