Kaspersky Lab, an international information security software vendor, today announced that it has appointed David P. Aucoin as Vice President of Support and Service for its North American operation.
Mr. Aucoin brings more than 20 years of technology customer service and support experience to Kaspersky Lab, which develops anti-virus, anti-spyware, anti-spam and firewall solutions to protect both businesses and consumers. Mr. Aucoin will be responsible for the North American technical and customer support teams servicing business accounts, channel partners and consumers. Mr. Aucoin will also spearhead the rollout of premium support offerings to corporations, as well as training and certification programs for existing and new products.
“With Kaspersky Lab’s rapid growth in the North American market, it’s becoming increasingly important that our customers have the most seamless support we can provide,” said Steve Orenberg, President of Kaspersky Lab. “David has a proven record of high customer satisfaction, and as a results-oriented, decisive leader we are confident that he will be an excellent addition at a time of explosive growth for Kaspersky in North America.”
Mr. Aucoin joins Kaspersky Lab from Enterasys Networks, Inc., where he served as Director of Service Operations and Products and developed and delivered “best in class” practices and procedures to ensure the highest levels of customer success and satisfaction. In his role, Mr. Aucoin established overall customer services policies and procedures to optimize revenue, ensure financial control and manage compliance with regulatory mandates, while also maintaining exceptional customer satisfaction levels.
“A company’s ability to provide world-class support and services to its customers begins with the strength of its products. Kaspersky has tremendous technology and has established itself as a leader in the IT security industry,” said Aucoin. “With viruses and spyware reaching record levels, the need for Internet users to stay protected has never been more important. I’m excited to contribute my depth of understanding in support and service to ensure that consumers and enterprises alike receive the highest level of protection and the best possible customer experiences.”
About Kaspersky Lab
Kaspersky Lab delivers the world’s most immediate protection against IT security threats, including viruses, spyware, crimeware, hackers, phishing, and spam. Kaspersky Lab products provide superior detection rates and the industry’s fastest outbreak response time for home users, SMBs, large enterprises and the mobile computing environment. Kaspersky® technology is also used worldwide inside the products and services of the industry’s leading IT security solution providers. Learn more at www.kaspersky.com. For the latest on antivirus, anti-spyware, anti-spam and other IT security issues and trends, visit www.viruslist.com.